Air Import Agent

- Ensure smooth and timely freight process flow.

- Ensure accurate and timely data entry into our operating system.

- Track and trace Air Import files as required. This can be either internally via exp.o or externally via airline websites or by telephone to

airline offices.

- Use Tree View on daily basis.

- Ensure timely delivery of freight to customers for Import shipments.

- Ensure documents are timely sent to customer or broker for customs purposes.

- Ensure accurate and timely client and vendors billing.

- Interact with our customers in arranging their international shipments, meeting customer service standards.

- Contribute to maintain strong relationships with vendors (airlines, trucking companies, and others).

- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS)

- Understand department process flow, constantly looking for areas of improved efficiency.

- Ensure all customers standard operating procedures are followed and updated in the DLSOP.

- Overseas communications, timely responses to emails and requests (internal and external)

- Meets company standards of 52 hours training per year per employee.

- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding

integrity and pride.

Bedrijfsprofiel:

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Air Export Department.